FAQ
Quickly understand what Aitrack.sg checks, how credits work, which tool to run first, how to interpret results, and what happens to reports and business data.
Free preview
3 runs
New accounts get 3 lifetime Quick Scan previews.
Quick Run
20 credits
Per selected AI platform.
Full Audit
50 credits
Per selected AI platform.
Health Check
200 credits
Early bird price for deeper assessment.
The questions should sound like what a real customer would ask, not like searches written to help one brand appear.
Useful recommendations should point back to the tested questions, AI platforms, citations, competitors, and pages customers can actually improve.
AI answers move over time. After you update key pages, running the check again shows whether visibility is improving.
Product Basics
For businesses that are new to GEO or AI search visibility.
Aitrack.sg helps Singapore local businesses understand how visible they are inside AI search and AI recommendations. It checks whether answer engines such as ChatGPT, Gemini, Perplexity, Claude, and Grok understand, mention, cite, or recommend the business, and where competitors appear instead.
Traditional SEO tools focus on keyword rankings, search pages, backlinks, and traffic. Aitrack.sg focuses on the AI answer layer: when someone asks for recommendations, comparisons, trusted options, or local providers, does AI include your business in the answer and cite evidence for it?
It is most useful for local businesses, agencies, consultants, multi-brand teams, and operators with websites or clear service assets. Restaurants, clinics, pet stores, beauty services, tuition brands, B2B services, vending companies, and home services are all good examples.
You can start without one, but a website makes the report much more actionable. AI systems need citable pages: homepage, service pages, contact/location pages, menu or pricing pages, FAQ, case studies, reviews, and policy pages.
The homepage is intentionally simple. You should be able to enter a business name and see whether AI can find useful signals before choosing tools or AI platforms. Deeper settings live inside Workbench, where you can decide exactly what to run.
Tools
Quick Run, Full Audit, Health Check, and Monitoring solve different jobs.
Use Quick Run when you want a fast read on whether selected AI platforms mention, cite, or miss a business. It is useful for first checks, quick follow-ups, and simple comparisons.
Use Full Audit when you want evidence and action planning. It tests fair customer-style questions across selected AI platforms, identifies competitors and citations, then turns the findings into more specific recommendations.
Health Check is a deeper self-diagnostic. It checks business identity, AI readiness, owned assets, citation readiness, page coverage, conflict findings, and priority actions so you can see whether the business is organized well enough for AI systems to understand and cite it.
Most people should start with a free preview or Quick Run. If AI is missing the business, citing weak pages, or showing many competitors, move into Full Audit or Health Check. Teams that already know what they want to test can start directly in Workbench.
Monitoring helps you compare future checks against previous results. Since AI answers and competitor exposure change over time, repeated checks show whether your page updates are improving recommendation rate, citations, and competitive pressure.
Prompts & Sources
Fair test questions matter because they affect whether the report can be trusted.
No. The test should be fair. Questions should reflect normal customer intent, not artificially include your company name, unique selling points, or overly specific conditions that make your company more likely to appear. Brand-name questions are only useful when you specifically want to test branded search.
The product first tries to understand the business, industry, business type, and visible public information. The questions should then map to realistic buying or decision-making intents: recommendations, comparisons, trust, service scope, menu, pricing, delivery, or proof.
For Singapore local businesses, “near me” is not always the natural wording. Unless the intent genuinely depends on nearby location, questions should sound like a real customer query, such as “recommended pet store in Singapore” or “best ramen for families in Singapore”.
Available platforms vary by tool. Aitrack.sg can check major AI answer platforms such as ChatGPT / OpenAI Web Search, Google AI Overview, Gemini, Claude, Grok, Perplexity, and DeepSeek. Health Check focuses on the main platforms most likely to influence customer research.
That disagreement is useful evidence. It can mean business facts, website pages, third-party listings, or category positioning are inconsistent. A useful report should explain what appears inconsistent and what you should check next.
Credits & Pricing
Credits let you choose how broad each check should be.
Yes. New accounts get 3 lifetime Quick Scan preview runs. This lets you see whether the product can surface useful AI visibility signals before spending credits.
Quick Run costs 20 credits per selected AI platform. Full Audit costs 50 credits per selected AI platform. Choosing more platforms gives broader coverage and uses more credits, so those choices are made inside Workbench.
Health Check costs more because it does a deeper assessment than a quick visibility check. It reviews business clarity, AI visibility, owned pages, citations, conflicts, and priority actions. The 200-credit price is an early bird price and may increase as the report becomes more comprehensive.
Current packs are SGD 9.90 for 1,000 credits, SGD 29.90 for 3,300 credits, SGD 59.90 for 7,000 credits, SGD 99.90 for 12,500 credits, and SGD 199.90 for 28,000 credits.
Credits make usage flexible. A small business can run a light check, while a deeper user can test more platforms and run more detailed reports without everyone being forced into the same subscription.
Accuracy
AI visibility is evidence-based observation, not a fixed ranking.
No. AI answers change depending on the platform, question, timing, search context, and available public evidence. The report is meant to show current visibility signals and improvement opportunities, not promise a permanent ranking.
AI answer platforms are not static ranking tables. Scores can move because public sources change, competitors update their pages, citations shift, or AI answers interpret the question differently. Trend matters more than a single score.
Mentioned means the AI answer named your brand. Cited means AI gave a source that supports your business or page. Competitor surfaced means another business appeared in the same answer space. Together, these show how strong your AI visibility really is.
It is better than being absent, but citations to your own website are stronger. Directories, review sites, and aggregators can help visibility, but the pages you control most are your own website, service pages, FAQ, menu or pricing pages, proof pages, and contact/location pages.
They should not be. A good recommendation should connect back to the business, tested questions, competitors, citations, and website pages. Instead of saying “add more content,” it should explain which page needs which proof, FAQ, service detail, comparison, or trust signal.
Reports & Privacy
Users need to know what is stored and where to find it later.
Generated report content in Audits & Reports is currently available for 7 days. Older AI results can become stale, so running the report again is the best way to get a fresh view.
The Dashboard follows the company saved in your Profile. It uses the most recent matching Full Audit for that company, while older reports remain available in Audits & Reports for 7 days.
No. Your account details and business inputs are not publicly published by the product. They are used to generate your reports, dashboards, and history records.
No. Scans only need a company or store name, and sometimes a website or clearer business details. You do not need to give website admin access, Google account access, or third-party platform passwords.
Rerun with a clearer public business name, website, or location context. Clear input matters when multiple businesses have similar names.
FAQ
You do not need to understand every GEO term first. Run one scan, see whether AI recommends or ignores the business, then decide whether to continue in Workbench.
