Knowledge Base
A practical help center covering the product, AI visibility concepts, tools, credits, reports, methodology, privacy, and troubleshooting. Use it before your first scan, after reading a report, or when you need to understand what a score or signal means.
Prompts & Fairness
AI platforms are used to collect visibility evidence. Different platforms can produce different competitors, citations, and confidence levels.
Customers do not use only one AI system. A business can be visible in ChatGPT and absent in Gemini, or cited by Perplexity but only mentioned by another source.
Multiple AI platforms give a more realistic picture of AI search visibility. They also help distinguish a platform-specific issue from a broader evidence problem.
The first scan uses a focused platform set so users can start simply. Deeper scan pages offer broader platform coverage for users who want a wider comparison.
The first scan defaults to ChatGPT, Google AI Overview, and Gemini. Full Audit also starts with a focused default set, with more platforms selectable. Health Check focuses on ChatGPT, Gemini, Perplexity, Claude, and Grok.
If one source sees the business and another does not, do not assume the report is broken. AI sources retrieve and reason differently. The right response is to inspect the cited evidence and the prompt context.
When several sources miss the same business for similar prompts, that is a stronger signal that the business needs clearer owned assets or stronger public evidence.