Knowledge Base
A practical help center covering the product, AI visibility concepts, tools, credits, reports, methodology, privacy, and troubleshooting. Use it before your first scan, after reading a report, or when you need to understand what a score or signal means.
Getting Started
Start with a lightweight check, then move deeper only when the first result shows a real visibility, citation, competitor, or evidence gap.
For a first-time user, the homepage scan or a fast check is the right starting point. It answers the first practical question: can AI identify this business and place it into relevant customer answers?
Do not start by selecting every possible AI platform. The default set is enough to see whether the business is visible, cited, or being replaced by competitors.
Use the public company or store name that customers recognize. Adding the official website or location context helps distinguish businesses with similar names.
If the product matches the wrong business, rerun with the confirmed official name, website, or location before relying on the result.
If the fast check shows missed prompts, weak citations, or competitor pressure, Full Audit is the next step. It gives more structured evidence: prompt-level findings, AI platform observations, cited pages, competitor examples, and prioritized actions.
Full Audit is useful when you already know there is a problem and need enough detail to decide what to fix first.
Health Check is the deeper readiness layer. It is useful when you want to know whether the business is clear enough for AI systems to verify and cite from the website and owned pages.
Run it before larger website, content, or agency work. It can prevent wasted effort by showing whether the missing piece is identity clarity, page coverage, citation evidence, or recommendation visibility.